Citizens One Home Loans

Phone Number: (866)920-8928
Fax Number: (843)413-2014

Mailing/Overnight Address:
Citizens One Home Loans,
Attn: Loss Draft Department
1323 Celebration Blvd.
Florence, SC 29501

Branch Endorsement Options: Branch endorsement available, we have been told that insurance claims of up to $20,000 qualify for branch endorsement, but this is if your loan is current. If your loan is not current, it will need to go to the main processing center. Be sure to call ahead to be sure that your insurance claim qualifies for this.

Other Check Processing Related Information:
1) If your loan is current and your total insurance claim is less than $10,000, then your claim should be non-monitored. You will still want to include a copy of your insurance estimate.

2) If your loan is current and your total insurance claim is between $10,000 and $20,000, your claim will be what they consider express monitored. This will definitely require a copy of your insurance estimate and may also require some other forms of documentation. They will endorse and release the check back once all necessary documentation is received, no monitoring account should be involved.

3.) If your loan is not current and/or your total insurance claim is over $20,000, then your claim will be monitored. This means more documentation will be required in order to get deposit and final funds back from them. This type of claim will also require a final inspection for final funds to be returned to you.